“Garfield Smith” and “Garfield Smith – TECHNOLOGY & DATA LAWYERS” are trading names of Garfield Smith Solicitors Limited, a company incorporated in England and Wales (No. 9378978).

Garfield Smith Solicitors Limited is a law firm that is authorised and regulated by the Solicitors Regulation Authority (No. 620674) whose regulations can be found at http://www.sra.org.uk/solicitors/handbook/welcome.page

A list of directors is open for inspection at the registered office located at 12th Floor, Broadgate Tower, 20 Primrose Street, London, EC2A 2EW, UK.

Professional Indemnity Insurance

Garfield Smith Solicitors Limited carries the following professional indemnity insurance:

Provider: Sompo International Insurance

Provider Address: 1st Floor, 2 Minster Court, Mincing Lane, London, EC3R 7BB

Claims Notice Address: Hera Indemnity Limited, 70 Gracechurch Street, London, EC3V OHR

Certificate Reference: PI19SOM0161

Lineslip Number: B1530PI18END01

Limit of Indemnity: GBP 3,000,000 any one claim excluding costs and expenses

Effective Date: 1 May 2020

Expiry Date: 30 April 2021

Price Information

Our usual practice is to charge by the hour for our services. In some circumstances, we may agree a fixed price with you.

Where we charge by the hour, we will always endeavour to estimate the total costs of our services. Where this is not possible, we will provide an average or range. We will always identify what we are and are not going to do for the price that you are paying and how long it will take to provide our services along with any key milestones that there will be. On request, we can provide you with the qualifications and experience of any member of our team that is carrying out our services for you.

We do not charge for disbursements or other costs (such as printing or postage).

We do not work on a conditional or damages-based fee basis.

We do not provide legal services related to any of the following:

  • Probate (uncontested)
  • Motoring offences (summary offences)
  • Immigration (excluding asylum)
  • Employment tribunals (unfair/wrongful dismissal)
  • Debt recovery (up to £100,000)
  • Licensing applications (business premises)

VAT

Garfield Smith Solicitors Limited is registered for VAT purposes with VAT registration number VAT No: 212 5274 42. Accordingly, where required by law, we will include VAT in our invoices.

Complaints

We want our clients to be happy with the services we provide, and to build long and strong relationships with them. We hope you find us helpful, easy to deal with and cost effective.

If you are not happy with the service that you have received, please talk to us, we want to fix the problem. In the first instance please speak to your Client Manager.

If you don’t feel comfortable speaking to your Client Manager please speak to the Managing Director of Garfield Smith Solicitors Limited, Garfield Smith. His email address is garfield.smith@garfieldsmithlegal.com.

If you would like to make a formal complaint, we have a procedure for that. Your Client Manager will provide a copy of our complaints procedure to you on request.

In addition, the Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can, if you wish, raise your concerns with the Solicitors Regulation Authority.


The contact details of the Solicitors Regulation Authority are:

Website: www.sra.org.uk/problem

Telephone: 0370 606 2555

Email: contactcentre@sra.org.uk

Address:
Solicitors Regulation Authority
The Cube
199 Wharfside Street
Birmingham
B1 1RN


Finally, the Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint; and
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.


The contact details of the Legal Ombudsman are:

Website: www.legalombudsman.org.uk

Telephone: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Address:
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ


Please note calls to the Legal Ombudsman are recorded and may be used for training and monitoring purposes.

Please do not send original documents to the Legal Ombudsman. They will scan any documents you send to make computer copies and then destroy the hard copy documents.

You may also have a right to object to our invoices by applying to the court for an assessment of our invoice under Part III of the Solicitors Act 1974. The Legal Ombudsman may not consider a complaint about our invoice if you have applied to the court for an assessment of our invoice.




Garfield Smith Solicitors Limited

1 January 2021